Bluecore Master Services Agreements

• Bluecore Master Services Agreement, version 3.3 20211202 – This Agreement applies to Bluecore customers purchasing Bluecore Services, whose SOW Effective Date is on or after December 2, 2021.
• Bluecore Master Services Agreement, version 3.2 20200701 – This Agreement applies to Bluecore customers purchasing Bluecore Services, whose SOW Effective Date is July 1, 2020 through December 1, 2021.
• Bluecore Master Services Agreement (USA), version 3.1 20200601 – This Agreement applies to Bluecore customers purchasing Bluecore Services, whose SOW Effective Date is between June 1, 2020 and June 30, 2020.
• Bluecore Master Services Agreement (USA), version 2.1 20191001 – This Agreement applies to Customers whose SOW Effective Date is between October 1, 2019 and May 31, 2020.
• If you are purchasing Bluecore Services through the Google Cloud Platform Marketplace: Bluecore Google Cloud Platform Marketplace Master Services Agreement, v 1.3 20211202

Bluecore Service Level Agreement

• Bluecore Service Level Agreement (SLA), version 2.2 20250423 – This SLA applies to all Customers.

Bluecore Data Processing Addendum (DPA)

• Bluecore Data Processing Addendum v6.1 20221201 – This DPA applies to customers whose SOW Effective Date is on or after December 1, 2022
• Bluecore Data Processing Addendum v5.2 20211202 – This DPA applies to customers whose SOW Effective Date is between December 2, 2021 and November 30, 2022
• Bluecore Data Processing Addendum v5.1 20211013 – This DPA applies to Bluecore customers whose SOW Effective Date is between October 13, 2021 through December 2, 2021
• Bluecore Data Processing Addendum, v4.1 2021070 – This DPA applies to Customers whose SOW Effective Date is between July 1, 2021 and October 12, 2021
• Bluecore Data Processing Addendum, v3.1 2020727– This DPA applies to Customers whose SOW Effective Date is between July 27, 2020 and June 30, 2021
• Bluecore Data Processing Addendum, v2.2 20200710 – This DPA applies to Customers whose SOW Effective Date is between July 10, 2020 and July 26, 2020
• Bluecore Data Processing Addendum, v2.1 20191001 – This DPA applies to Customers whose SOW Effective Date is between October 1, 2019 and July 9, 2020

Bluecore Platform Implementation Services

• Bluecore Platform Implementation Services, version 3.1 (20250205)

Bluecore Service Descriptions

• Bluecore Service Descriptions, version 7.0 (20241105)

Professional Services Optional Add-Ons

• Bluecore Professional Services Optional Add-Ons, version 2.1 (20241105)

Bluecore Platform Support

• Bluecore Platform Support, version 2.1 (20241105)

List of Subprocessors

• Bluecore Subprocessors, version 4.0 (20241217)

Third Party Solutions

• Third Party Solution for alby Shopping Assistant, version 1.0 (20241213)

alby Product-Specific terms

• alby Product-Specific terms, version 2.1 (20250819)

Bluecore Communicate™ Mobile Carrier Fees

• Current Mobile Carrier Fees – effective July 1, 2026

Data Ingress and Retention Policy

• Data Ingress and Retention Policy, version 1.1 (20241108)