Be blue to the core. Join the team.
The Bluecore way is more than a product, a technology, a brand, a culture, or even a set of values. It’s a professional identity that will make you stand out, grow, and take pride in your career.
Our people are our competitive advantage.
The Bluecore team around the world.
Join a hybrid workforce with teams and available positions in the US, India, and Canada.
Our benefits support professional growth and personal wellness.
The fundamentals
- Competitive pay: We value our talent, and we know how to show it.
- Hybrid work environment: With remote and in-person options, get the best of both worlds.
- Flexible PTO (US): A healthy work-life balance is key to success.
- Medical, dental, vision: We offer highly competitive benefits.
- Stock options: We all work together, we all win together.
- Parental leave: Multiple flexible options for new parents.
The extras
- Annual learning and development stipend: A budget for your professional growth.
- Monthly cash allowance: Funds for health, wellness, and more.
- Wellness days off: Another way for Bluecore to say thanks for all the hard work.
- Weekly “get stuff done” day: A meeting-free day to focus on your most important projects.
- Peer-to-peer Bonusly points: Recognize your coworkers, get recognized, and turn your points into cash or charitable donations.
The Culture: Together, we are better.
From DEI to ERGs, here are a few ways Bluecore focuses on the intersection of personal growth and company culture — straight from our people team.
The Bluecore Way: How we express our values.
Our values are designed to support the entire company — one Bluecorian at a time.
“It means building robust, easily executable solutions for retailers to deepen meaningful relationships and keep their customers for life. It’s not complexity for complexity’s sake, but creating powerful, simple solutions that personalize and exceed the customer experience at every point in the shopper journey.”
The Bluecore Hackathon ‘22 Winning Team
“It means constantly tying our strategy to our partners’ business goals. It’s being diligent in reviewing performance, testing constantly, pivoting when necessary, and making sure that value is obvious by hitting key milestones in shared success plans.”
Danielle Kim
Director, Customer Success
“Seek out the lessons in any situation, whether good or bad. Don’t fear failure. If you don’t succeed, know that even in failure there is opportunity — the opportunity to reflect, grow, and embrace the new lessons learned.”
Veinia Hicks
Senior HR Business Partner
“To me, #OneBluecore means to push each other toward success every day with respect and compassion, being open and inclusive to each person’s uniqueness, and aligning under the sole purpose of achieving great things for ourselves, each other, and the company.”
Jesse Boone
Senior Product Support Engineer | Winner of the Values Impact and Culture Award
“At Bluecore, we think in terms of solutions — how can we add value that results in success for our customers? By asking big questions, we invite all Bluecorians to participate in the answers. Diversity in problem-solving powers transformational ideas.”
Arvind Krishnan
Senior Vice President, Engineering
“This value is so grounding in a dynamic industry where we’re moving at hyper-speed. It’s easy to chase a shiny object and become distracted, but it’s important to trust what we are focused on and hold ourselves accountable for the goals and actions we’ve committed to so we can understand if our bets are working and decide if and when we need to pivot.”
Sarah Cascone
Vice President, Marketing
“It means marrying a limitless vision with pragmatism. It’s not about building a channel… imagine how you can transform communications. It’s not about just making recommendations… imagine democratizing intelligence. It’s not about collecting data… imagine what it means to be a platform that becomes a single source of truth for designing strategies.”
Prashant Kumar
Vice President, Product
So many places to work. So few are the best.
Start shaping the future of retail with us. Apply to become a Bluecorian.
Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.
Qualifications
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Willingness to travel to customers at least 20% of the time
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Salary Range: $85k to $110k+bonus
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Customer Success Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams. You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention. The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life. You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization!
Responsibilities
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization.
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings.
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously.
Qualifications
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred.
- Willingness to travel to customers at least 20% of the time
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
Salary Range: $85k to $110k+bonus
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Forward Deployed Engineer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.
Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.
As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.
You Are A Perfect Fit If You Love:
-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.
-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.
-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.
-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.
Responsibilities:
- Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling.
- Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
- Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
- Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
- Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
- Monitor the overall health and uptime of our most critical connections to clients
- Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.
Requirements
- Experience 2- 5 years into Solutions Engineering.
- Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
- Current or past professional experience in a client-facing role, working and communicating directly with customers.
- Fluent in JavaScript and familiar with various other web development technologies.
- Ability to take ambiguous workflows and turn them into structured processes.
Nice to have
- Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
- Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
- Ability to grow into a client-facing technical resource as career progresses in Bluecore.
Forward Deployed Engineer
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
The Engineering team’s Technical Services arm at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.
Bluecore’s Forward Deployed Engineer (FDE) unit is a software engineering team dedicated to helping Bluecore customers extract maximum value from the Bluecore Retail Data Platform. As FDE , you will bring your technical know-how to the main connections of the Bluecore engine to our clients – drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer’s vertical, audience behavior and product mix.
As a Forward Deployed Engineer, your principal responsibilities will lie in (1) writing JavaScript integrations that live on client websites, (2) configuring and maintaining the intake and manipulation of client data across multiple channels including websites, SFTP clients, and Google Cloud Functions, (3) utilizing internal infrastructure and tooling to solve complex, often-unique, client-specific problems, and (4) interfacing with clients to help them understand and best utilize our array of products and services. Besides raw intellect and the ability to not take yourself too seriously, it is important to be detail-oriented in your work, as we work closely with a multitude of the industry’s top online retailers, all of which have very stringent requirements around the look and feel of their strategic communications.
You Are A Perfect Fit If You Love:
-Interfacing with Clients: You are someone who loves chatting with clients and figuring out how to push the limits of Bluecore’s technology for them. You are an equal parts engineer, consultant, and subject matter expert with distinct gravitas. Our customers are often non-technical and are responsible for choosing and buying technically sophisticated products. The better we are at helping them understand and use our product, the more successful they will be and the more they will appreciate Bluecore.
-Solving unique, complex problems: You are someone who can think critically, often on the fly, about nuanced technical problems to devise a scalable, maintainable solution. You enjoy the puzzle and the process of iterating and ideating before implementing a solution, and you are able to break complex problems into simple components for better analysis and digestion.
-Metrics and Data: You are someone who finds yourself consumed by daily, weekly and monthly metrics and loves turning those into best practices. Seriously, you will advise executive-level decision-makers at industry-leading brands on best business practices.
-Teaching Others: You are someone who actually believes that diversity in thought and skills makes for a better workplace and a better you.
Responsibilities:
- Write client-side JavaScript to be run on clients' websites and configure custom recommendation logic using domain-specific tooling.
- Serve as the technical point-of-contact for clients both pre- and post-launch: working with them to integrate their website and databases with Bluecore, as well as helping establish and maintain a strong, long-term technical relationship between their systems and Bluecore.
- Working closely with clients and with our Customer Success team to think creatively and strategically about ways to extract maximum value from the Bluecore platform, designing and implementing custom technical solutions as needed.
- Develop the best technical solution possible for the toughest challenges that our customers will throw at you.
- Ideate, develop, and improve upon internal tooling, procedures, and processes that facilitate the work of the Technical Services team.
- Monitor the overall health and uptime of our most critical connections to clients
- Work as a liaison between clients, Customer Success, and the product development team to improve Bluecore’s product offering.
Requirements
- Experience 2- 5 years into Solutions Engineering.
- Successful completion of a reputable Coding Bootcamp or similar level of programming knowledge.
- Current or past professional experience in a client-facing role, working and communicating directly with customers.
- Fluent in JavaScript and familiar with various other web development technologies.
- Ability to take ambiguous workflows and turn them into structured processes.
Nice to have
- Expose to (interested in learning) in SQL, Python, or Google Cloud functions.
- Familiarity with Marketing, Advertising, eCommerce, or other Emerging Technology (Artificial Intelligence, etc.) platforms.
- Ability to grow into a client-facing technical resource as career progresses in Bluecore.
Marketing Operations Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
We are looking for an experienced Marketing Operations Manager to take ownership of our marketing operations and channel management.
This role will be primarily responsible for developing, deploying, optimizing, and reporting on the channel and audience-level performance and automated journeys by working in close collaboration with Field Marketing, Design, Content, Product Marketing and Sales. The successful candidate will be a growth-minded person who is technical enough to understand data, campaign set-up, back-end analysis, and is able to quickly iterate on those learnings and communicate them to the broader team.
This person will report directly to the Sr. Manager of Demand Generation.
Responsibilities:
- Ensure the timely execution of campaigns, coordinating with cross-functional teams to meet deadlines and company goals while also improving the user experience throughout the buyer journey.
- Manage and execute outbound marketing campaigns across various digital channels, such as email, social media, display, and paid search.
- Monitor and analyze metrics across our website and marketing campaigns, deliver reporting, and provide actionable insights to enhance campaign performance and improve conversion rate optimization (CRO), clickthrough rates, etc.
- Maintain and optimize our marketing tools and tech stack, ensuring they are up-to-date, effectively integrated, and that we are taking advantage of automation capabilities to improve engagement and conversion rates.
- Identify key trends and/or optimizations within campaigns and provide recommendations on improvements proactively to improve performance.
Qualifications:
- 4+ years of relevant experience in a high-growth B2B SaaS tech companies ideal
- Deep understanding of digital channels, including but not limited to email, search, social and display
- Experience working in Marketo, Google Analytics 4, Google Ads, WordPress, 6Sense and LinkedIn Advertising
- Proven ability to work cross-functionally in a fast-paced environment with an ability to handle multiple tasks and switch priorities/focuses as needed
Salary Range: $90k – $100k
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Principal Project Manager
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
The Principal Project Manager will be responsible for the success of our largest scale customer projects, being meticulous by nature, ensuring that all project tasks are completed on time and as expected. They will be working with some of the biggest brands/customers we have and responsible for their success as they onboard onto Bluecore.
Responsibilities
- Thought leader on best practices for customer onboarding.
- Owning complex non-standard onboarding which includes; creating custom project plans tailored to the needs of client, as well as having full technical knowhow and understanding of Bluecore’s product
- Oversees process updates and changes for new product or existing product updates
- Leverage industry expertise to align consultative data driven recommendations with client's onboarding strategy and provide exceptional client experience throughout the pre and post sales process
- Be the voice of the client internally; lead initiatives to drive business improvements that enable client success
- Become the subject matter expert on the entire bluecore product suite, providing best practice recommendations for implementation
- Lead strategic client meetings regarding the implementation timeline and overall project success.
- Be the go to resource within the team, provide peer to peer guidance, be a driving force in improving PM efficiencies, freely share knowledge with other members of the PM team
- Develop cross-functional Project plans and ensure alignment of resources against project requirements.
- Publish routine reports that effectively communicate project progress, risks, and achievements of the overall project.
Qualifications
- Bachelor's degree from an accredited college or university
- 8+ years of SaaS Project Management experience (PMP certification is a plus)
- Super detail oriented
- Experience with Jira, monday.com or equivalent PM tool
- We are a remote first company and recruit from over 25 states; this role would require maintaining eastern standard hours of business
- Although never required, Bluecorians will have the option to work from our New York City headquarters on occasion moving forward
- This role may require travel in the future
Salary Range: $140k – $150k
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Product Manager, Analytics & Experimentation Platform
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Senior Product Manager, Analytics & Experimentation Platform
At Bluecore, we're revolutionizing the way retail brands personalize their marketing campaigns. Our Retail Performance Cloud harnesses the power of A.I.-based workflows to create intelligent, personalized communications that drive results. With over 400 retail brands, including Nike, Sephora, GAP, and Staples, leveraging our products to enhance their performance, Bluecore is at the forefront of retail innovation. We are seeking a passionate and driven Product Manager to lead the development and launch of our Experimentation Platform product, a key component in optimizing existing marketing strategies, discovering new strategies and driving customer retention & revenue growth overall.
As an Experimentation Platform, Product Manager, you will play a pivotal role in shaping the future of data-driven or ‘test & learn’ marketing. Your curiosity, analytical mindset, and ability to solve complex problems will be instrumental in building a competitive and differentiated product. Collaborating closely with Engineering, Product Marketing, Customer Success, and Sales teams, you will drive the execution, launch, and adoption of Bluecore’s Experimentation Platform.
Key Responsibilities
- Lead the end-to-end product lifecycle of the Bluecore Analytics & Experimentation Platform, from requirements gathering and story writing to prioritization, roadmap planning, and go-to-market strategy.
- Serve as a subject matter expert for analytics & experimentation, connecting customer needs with market trends to define a clear product vision and strategic direction.
- Collaborate cross-functionally with Sales, Customer Success, Engineering, and Product Marketing teams to bring analytics & experimentation capabilities to market and ensure successful adoption.
- Partner with Product Marketing to leverage user feedback, analyze industry trends, and translate customer insights & objectives into actionable roadmap items.
- Conduct competitive analysis and monitor industry trends to provide strategic evaluations and insights on key competitor analytics & experimentation capabilities.
- Embrace curiosity, creativity and autonomy in driving owned projects forward, demonstrating personal & team leadership and accountability.
Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, or a related field.
- Extensive experience in developing and leading MarTech products, with a strong emphasis on designing and optimizing testing or experimentation tooling, test design & analysis and extracting data-driven insights.
- 7+ years of experience in Product Management, preferably with SaaS products and/or B2B offerings.
- Alternatively, 10+ years of experience in general retail marketing, e-commerce, digital marketing, ad tech, data, or data product monetization.
- Strong strategic thinking and market analysis skills, with an ability to adapt and thrive in a fast-paced, iterative environment.
- Natural empathy for users and customers, with a keen understanding of their needs and pain points.
- Self-starter comfortable navigating through ambiguity and driving results.
- Excellent interpersonal, communication, and collaboration skills to work effectively with cross-functional teams.
This is an exceptional opportunity to be part of a high-impact role that contributes to reshaping the retail marketing landscape. As a Product Manager at Bluecore, you will have the autonomy to drive projects, shape product strategy, and make a lasting impact on the success of our Analytics & Experimentation Platform. Join us in defining the future of data-driven marketing and revolutionizing how retailers engage with their customers.
Salary Range
Salary Range: $150k to $170
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
Senior Software Engineer, Infrastructure
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
We are looking for a Senior Software Engineer – Infrastructure to help our engineering teams build scalable, extensible, reliable, and performant systems. The role will be hands on optimizing our Kubernetes clusters, managing our GCP infrastructure, and improving our DevOps and SRE practices. Learn more about our automation with this blog post on Argo, Kustomize and Config Connector.
Bluecore ingests 100’s of millions of events per day, sends millions of personalized emails, and manages hundreds of terabytes of data. We use Google Cloud hosted infrastructure services including Google App Engine, Kubernetes/GKE, BigQuery, PubSub and Cloud SQL. Our stack consists primarily of Python and Golang on the backend with gRPC services, and JavaScript (React) on the frontend. We emphasize a culture of making good tradeoffs, working as a team, and leaving your ego at the door. Bluecore’s Engineering team is made up of exemplary engineers who believe in working collaboratively to solve complex technical problems and build creative solutions that are as simple as possible, but as powerful as necessary.
You will be hands-on managing hundreds of servers with Infrastructure-as-Code tools (Terraform, Config Connector) and optimizing our multi-zone and multi-region network topology. You will be responsible for designing, building and supporting automation tools to help developers safely manage release operations and highly-available systems. You will be maintaining Bluecore’s shared libraries providing best practices for service development. You will be responsible for our system and application level security practices, from container scanning, to RBAC, to service and user level AuthN and AuthZ systems.
Responsibilities
- Manage hundreds of servers and thousands of containers on our Google Kubernetes Engine clusters using various automation tools.
- Design and manage zero-trust networks using Open Policy Agent (OPA), Envoy and Istio.
- Define and scale our Observability strategy with Prometheus, Jaeger, and Grafana.
- Design, architect, and build performant, reliable, high-quality systems at scale within one or more engineering domains. Provide significant engineering contribution even in domains with less expertise.
- Plan, design, and roadmap extremely large and complex projects with difficult and intertwined dependencies that push the boundary of what the engineering team and the entire business is capable of. Promote coding standards, styles, and design principles across the organization.
- Proactively identify technology opportunities for the company, and push technical ideas, proposals, and plans to the entire organization and beyond through presentations, technical specs, blog posts, and documentation.
- Lead company-wide technical strategy and decisions, and facilitate progress by building consensus amongst senior engineering leadership and company leadership. Advise and advocate for best tools, methods, and approaches for the entire engineering organization.
- Evangelize Bluecore Engineering internally and externally, including leading external initiatives to promote Bluecore Engineering in the wider community.
Requirements
- Hands-on experience maintaining Kubernetes at scale and running various workloads on Kubernetes.
- Designing and maintaining network infrastructure, including cloud-based load balancing and ingress/egress design.
- Experience with metric and alerting tools, and experience with distributed tracing systems.
- Capable of owning engineering and company level issues or gaps, and successfully planning and executing towards resolution, all while continuously identifying and exploring additional opportunities and proactively preventing upcoming risks.
- Experience developing technical roadmaps and estimates that have pushed product and business growth over several quarters. Has a proven track record of successfully completing work that spans multiple teams and quarters, creating large impacts to business success.
- Experience excelling within a high-growth, startup environment or building out a new team/function within a larger company preferred.
- Experience with technical team mentorship, including guiding other engineers to become more effective technical leaders and providing feedback on best practices in code and design.
- Able to identify your team's dependencies on other areas and across functions, communicate effectively to remove any immediate blockers, and propose and implement process changes that strengthen and maintain efficiency.
- Adept at effectively communicating with external customers about critical production issues, as well as working with internal stakeholders from Bluecore’s customer success and support teams to propose and implement immediate fixes and resolution plans.
Salary Range: $160k – $190k
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.
#LI-EH1
Solutions Consultant (All Levels) – Enterprise
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
The Bluecore Solutions Consultant (i.e. Sales Engineer) serves as the technical expert throughout the sales process. This person develops a thorough understanding of our prospect and customers’ business challenges and technical needs to effectively communicate and translate that understanding into innovative technical retail solutions. This position is best fit for someone who:
- Loves the intersection of marketing technology and the retail industry
- Is technically curious and loves to get into the weeds of technology
- Can “own the room” when presenting to technical and non-technical audiences
- Thrives in a cross-functional team environment
- Enjoys sophisticated problem solving with a focus on driving performance for customers
- Is a self-starter who sees problems as opportunities for innovation
The ideal candidate will leverage their technology-enabled, large-scale-marketing-transformation experience – and knowledge of the latest retail trends – to be a technical and strategic advisor to our customers, sellers, and other internal teams.
Responsibilities
- Supporting Sales with your deep product knowledge and general technical and retail expertise while helping position Bluecore's marketing technology to leading retail/eCommerce companies
- Assertively serving as the main authority in sales meetings for all product and technology-related topics.
- Delivering technical and/or product demos and presentations that emphasize the differentiated value of the Bluecore platform.
- Communicating highly technical concepts to a variety of audiences, from IT and marketers to executive-level decision-makers.
- Analyzing and evaluating the technical structure of the websites of prospects, to ensure compatibility with Bluecore technology.
- Assisting with management of the Bluecore product demo environment to ensure that our team delivers great product demos.
- Training and enabling the sales team, specifically pertaining to the topics of product, technology, and competitive positioning.
- Working cross-functionally between teams, including sales, customer success, marketing, product, and engineering.
- Writing answers to and being generally accountable for written RFPs and security questionnaires.
- Staying up-to-date on competitive solutions, products, and services.
- Developing small-scale coding projects that support Bluecore demo processes and front-end PoCs, as needed.
Qualifications
- B.S. Computer Science, Software Engineering, MIS or equivalent technical experience. You need not be an engineer, but you must be a general technologist.
- Minimum 5-7 years experience in pre-sales consulting or a similar customer-facing role with experience in marketing technology. Experience at the intersection of retail and martech is a major plus.
- Experience with JavaScript programming and Email Service Providers (ESPs), Customer Data Platforms, and eCommerce platforms is a significant plus.
- Intermediate-level knowledge of a broad range of web technologies, including: HTML, CSS, JavaScript, Python, REST APIs, eCommerce platforms, tag management, git.
- Excellent communication and presentation skills. You will be writing and talking a lot, so this is one of the most important aspects of the job.
- An ability to simplify complex topics, and always relate technical explanations back to the business value of the product.
- Ability to connect prospect/customer’s pain with the value that Bluecore solutions create.
- Quick, on-your-feet thinking, especially in meetings where you might be asked rapid-fire questions.
- Problem-solving skills that enable you to identify the best solutions, given a list of prospect business requirements.
- An intrinsic curiosity and desire to always learn more, in order to keep up with both Bluecore’s rapid pace of development and the broader industry.
- Must be comfortable working day-to-day with cloud-based workflow tools, such as Salesforce, Google Apps, and Slack.
- Ability to travel up to 20% and authorization to work in the USA.
Salary Range: $140k – $190k + commissions
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Bluecore. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Bluecorians. We expect that the majority of candidates who are offered roles at Bluecore to land well within our salary ranges based on these factors.